Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, phone number, email address when you submit an enquiry or booking form.
• Trip details — pickup/drop locations, travel dates, vehicle preferences, number of passengers.
• Communication records — records of WhatsApp, phone, or email conversations related to your bookings.
• Device & usage data — browser type, IP address, pages visited, time spent (via analytics tools like Google Analytics).

2. How We Use Your Information

We use collected information to:

• Process and confirm your vehicle bookings and travel arrangements.
• Send booking confirmations, receipts and service updates via SMS, email or WhatsApp.
• Respond to your enquiries and provide customer support.
• Improve our website, services and user experience.
• Send occasional promotional offers — you can opt out at any time.
• Comply with legal obligations.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Service providers — payment processors, SMS gateways, analytics tools — who are contractually obligated to keep it confidential.
• Drivers — we share your name and phone number with assigned drivers for trip coordination only.
• Legal authorities — if required by law or court order.

4. Data Security

We implement industry-standard security measures to protect your data — including SSL encryption on all web pages, restricted access to personal data, and secure storage. However, no method of electronic transmission is 100% secure.

5. Cookies

We use cookies to enhance user experience, analyse site traffic and remember preferences. You can disable cookies in your browser settings; however, some site features may not function correctly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications at any time.

To exercise these rights, contact us at vttb@siliciti.com.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance.

9. Contact Us

For privacy-related queries: